FAQs
How we work with our clients
How do I get started?
To begin, let's schedule a call so we can get the information we need to create a tailored plan designed to address your specific challenges. Following this call, we'll provide you with the costs involved and set clear targets, ensuring that the success of the work we deliver is tangible and measurable.
How long do contracts typically last?
Our retainers are typically based on a 12-month agreement, which we find is the optimal amount of time to deliver clear and measurable results over an extended period. However, we offer a three-month break clause that allows either party to cancel the agreement if it's not deemed the best fit for your business. After the first year, we transition to a month-to-month rolling agreement.
How is work prioritised for retainer clients?
We have a dedicated team in place and only take on work that we are absolutely confident in fulfilling. At the start of each month, the work is strategically planned and mapped out on our comprehensive project management systems. We ensure that no one client takes priority over another.
What if the scope of work changes during the retainer agreement or project?
We maintain close contact with our clients to stay attuned to the changing nature of their business. If a change in scope is required for a retained contract, we engage in honest and open discussions about the best way forward, whether that involves scaling up or scaling back. For instance, some of our clients are impacted by seasonal variations, and we adapt by reallocating work to different areas as needed to provide the best possible service.
What are the payment terms for contracts and retainers?
We issue invoices to our clients on the 1st of every month for the work to be delivered that month. We operate on 30-day payment terms, so the invoice is due once that month's work has been completed.
How do you handle confidentiality and data security?
We act in the strictest of confidence, ensuring that no information is shared outside of our internal systems. This commitment to confidentiality is written into our employee contracts. We also have a license from the Information Commissioner's Office (ICO).
Do you have indemnity insurance?
Yes, we have comprehensive indemnity insurance, providing our clients with peace of mind.
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